Any cancellations to the order shall be made before the order is sent for

shipping, to claim refund of the paid amount. No refund shall be made

once the product is being shipped.

Cancellation of order shall be made with mail with Subject:” Cancellation

Request” and sent to admin@grocigo.com.

E-Mail shall contain following details: -

1. Order ID:

2. Cancellation Reason:

3. Cancellation shall be initiated after formal order cancellation

request is received on admin@grocigo.com and amount

will be credited in the same account from where it is deducted

within 7 to 10 days.

4. In case of Cancellation, bank transaction charge will be applicable

and paid by customer.

Refund policy

Refund shall be made under following conditions:

Order was cancelled. 

Order was not delivered to the recipient. (This does not include the case

for unfounded recipient) 

If there is any complaint regarding the quality of the product being

delivered, we will enquire about the same and if it is found to be true,

the customer will get a full refund, or the product will be replaced. 

A refund can only be requested in case of service failure, our team will

evaluate if an order qualifies for a refund and the decision of our

management will be final. The refund amount in no circumstances can

exceed the amount paid by customer; we are not liable for any loss or

claim beyond the amount actually paid by customer.

Any discounted or exempted amount cannot be claimed for refund.

Any extra amount credited to www.grocigo.com account may be

considered for order enhancement but will not be refundable

In all matters concerning Cancellation and Refund, Online Delivery Team

shall have the deciding hand.

Online Delivery may amend its Cancellation and Refund Policy from time

to time. If we make any substantial changes in the way, we use your

personal information we will notify you by email or an announcement

on the website.

Cancellation shall be initiated after formal order cancellation request is

received at admin@grocigo.com. The amount will be credited in

the same account from where it is deducted within 7 to 10 days.

Return Policy

It is understood between www.grocigo.com, that returns be accepted

and calculated within select parameters: -

1. Any returns due to default of the company of damaged product or bad

product quality will be taken into the consideration.

2. However,  www.grocigo.com will enquire about this and

act against it.

3. Any returns due to default of the company of damaged product or bad

product quality will be taken into the consideration. 

4. Return should reach us, before 10 days from the date Purchase. 

5. Shipping cost for return product should be borne by the customer at

their own risk.